Return Policy
MVP Shapes
At MVP Shapes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we accept returns within 30 calendar days of receiving your order.
Return Conditions:
- The product must be returned in its original condition, unused, and with all original accessories and packaging.
- You must present the proof of purchase (invoice or receipt).
- The return shipping costs will be borne by the customer, unless the product is defective or we have made an error in the shipment.
- Certain products may be excluded from the return policy (e.g., personalized products, intimate apparel, etc.). Please check the product description for more details.
Return Process:
- Contact us: Send an email to [dirección de correo electrónico eliminada] or call us at 633631891 to request a return. Please indicate your order number and the reason for the return.
- Prepare the package: Securely pack the product in its original packaging and include the proof of purchase.
- Ship the package: Send the package to the following address: (you must add the return address here).
- Refund or exchange: Once we receive the package and verify the product's condition, we will process the refund or exchange according to your request.
Refunds:
- Refunds will be issued through the same payment method used for the original purchase.
- The refund processing time may vary depending on the payment method.
Exchanges:
- If you wish to exchange a product for another, please indicate this in your return request.
- Exchanges are subject to product availability.
Defective Products or Shipping Errors:
- If you receive a defective product or if we make an error in the shipment, please contact us immediately so we can resolve the issue.
- In these cases, the return shipping costs will be borne by us.
Contact:
If you have any questions about our return policy, please do not hesitate to contact us.
- Email: INFO@MVPSHOPS.ES
- Phone: 633631891